Privacy Policy | Havana Cleaning

1. Information We Collect

When you use Havana Cleaning's services, we may collect the following information:

Personal Information: Name, email address, phone number, and home/business address when you create an account or book a cleaning.
Payment Information: Payment details are processed securely through Stripe. We do not store your full credit card number on our servers.
Usage Data: Information about how you interact with our website and app, including pages visited, booking history, and device information.
Communications: Records of your communications with us, including support requests and feedback.

2. How We Use Your Information

To provide, maintain, and improve our cleaning services
To process bookings and payments
To send booking confirmations, reminders, and service updates
To respond to your inquiries and provide customer support
To personalize your experience and recommend services
To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third-party services that help us operate (e.g., Stripe for payments, Google for authentication).
Cleaning Staff: Your name, address, and booking details are shared with assigned cleaning professionals to perform the service.
Legal Requirements: When required by law, court order, or governmental authority.

4. Cookies & Tracking

We use essential cookies to keep you signed in and remember your preferences. We use Google Analytics to understand how our website is used. You can disable cookies in your browser settings.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS) and at rest. Payment processing is handled by Stripe, which is PCI DSS compliant.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Opt out of marketing communications

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

9. Contact Us

If you have questions about this privacy policy or your personal data, please contact us at:

Havana Cleaning
Email: privacy@havanacleaning.com
Phone: (305) 555-0100